Should McDonald's Serve Billions and Billions on Twitter?

I stumbled across the verified McDonald’s Twitter account (@McDonalds) and an unverified sight that seems to be the official Burger King Twitter account (@BurgerKing). As of 9/21/10, @McDonalds has about 47,000 followers and @BurgerKing has about 1100 followers.

These numbers are hardly a reflection of the overall Social Media strategy for my two favorite restaurants from 1980 through 1998. But it leads me to believe these two rivals have two different approaches to Twitter.

With a little bit of unscientific research, it seems like McDonald’s reach is much broader and more intensive. They have a PR team that also tweets under the umbrella of the Golden Arches. Each member is semi-focused on customer and franchisee satisfaction, as well as the general interests of their core consumer. Basically, it’s a textbook strategy for a method of communication whose textbook is still being written.

But BK (again without too much of a deep-dive research effort on my part) seems to be taking a bit more of a laissez-faire approach. They’re responsive to the customer, but with only 1100 followers, I can’t imagine they’re aggressively seeking to grow this number. There are also quite a few localized BK accounts; I assume these are their franchisees. It’s an interesting and exciting move for the franchisee committed to PR.

I think both McDonald’s and Burger King recognize that the Twitter community is comparatively a small part of their target, and most of their true fans probably already follow them on Facebook. But does BK have a Whopper of a Twitter problem? And is 47,000 McDonald’s followers a satisfying number for a company that loves to tout the fact that they’ve served “Billions and Billions?”

There are plenty of ways for both to grow Twitter followers exponentially (for starters- hire creative copywriters in order to give the King his own Twitter feed and give The Hamburglar a new lease on life online). It may not be their most pressing need today, but it wouldn't hurt. After all, you never know when Google will start optimizing their search engine by total of Twitter followers. Or some other such business nonsense that continues to keep us all on our toes.