Should McDonald's Serve Billions and Billions on Twitter?

I stumbled across the verified McDonald’s Twitter account (@McDonalds) and an unverified sight that seems to be the official Burger King Twitter account (@BurgerKing). As of 9/21/10, @McDonalds has about 47,000 followers and @BurgerKing has about 1100 followers.

These numbers are hardly a reflection of the overall Social Media strategy for my two favorite restaurants from 1980 through 1998. But it leads me to believe these two rivals have two different approaches to Twitter.

With a little bit of unscientific research, it seems like McDonald’s reach is much broader and more intensive. They have a PR team that also tweets under the umbrella of the Golden Arches. Each member is semi-focused on customer and franchisee satisfaction, as well as the general interests of their core consumer. Basically, it’s a textbook strategy for a method of communication whose textbook is still being written.

But BK (again without too much of a deep-dive research effort on my part) seems to be taking a bit more of a laissez-faire approach. They’re responsive to the customer, but with only 1100 followers, I can’t imagine they’re aggressively seeking to grow this number. There are also quite a few localized BK accounts; I assume these are their franchisees. It’s an interesting and exciting move for the franchisee committed to PR.

I think both McDonald’s and Burger King recognize that the Twitter community is comparatively a small part of their target, and most of their true fans probably already follow them on Facebook. But does BK have a Whopper of a Twitter problem? And is 47,000 McDonald’s followers a satisfying number for a company that loves to tout the fact that they’ve served “Billions and Billions?”

There are plenty of ways for both to grow Twitter followers exponentially (for starters- hire creative copywriters in order to give the King his own Twitter feed and give The Hamburglar a new lease on life online). It may not be their most pressing need today, but it wouldn't hurt. After all, you never know when Google will start optimizing their search engine by total of Twitter followers. Or some other such business nonsense that continues to keep us all on our toes.

Mentors: The Career-Maker

I’m convinced that you need two types of mentors in your professional life. One is the more seasoned person who rose through the same ranks you’re trying to navigate, and the other is a collection of professionals that might come from a variety of different areas of expertise.

Most people truly only consider the first one their MFL ("Mentor For Life", trademarked by yours truly). Somebody who has been there and done that. A person who is not only sitting where you hope to be sitting one day, but also living their life the way you want to live yours. Do they stay late? Do they take extra long lunches? Did they change their identity after the Korean War and regularly cheat on their wife who was stuck at home with two young children plus an infant? It’s important to consider how your MFL got where he/she is.

But don’t discount all of these other people that can help you. For advertising creatives, this means getting to know your Account Supervisors, planners, media gurus, and even your junior-level colleagues. Everybody brings a learning nugget to the table. They have a professional perspective that you can’t get from your immediate supervisor or MFL. If you want to be successful in your current role while fanning out your good karma to agencies across the country, start by recognizing that everybody knows at least one thing that could be of benefit to you.

With the right combination of people that you respect looking out for you, your career will stay on track. And more importantly, you’ll always have somebody with whom you can eat lunch.

Want to get your foot in the door? Don't put it in your mouth.

Freelance creatives and job seekers are constantly trying to get people to look at their portfolio. My recommendation is to know what you’re dealing with before putting on the hard sell.

Here’s how I approach the various types of people that I want looking at my work:

Junior-Level Creative: Tell a junior copywriter you’d be happy to re-art direct some of their spec work. Tell a junior art director you'd improve some of the headlines in their spec book. You’ll be in their office within 24 hours.

Creative Assistant: The gatekeeper to the creative department. Pre-stalk them on Facebook to learn about their bio and interests, and tailor your message accordingly. Keep the tone of your message casual and personal, and not overly professional.

Executive Creative Director: email is the best introduction here. Doesn’t really matter what you actually say in the body of the message; mention somebody important that you know in the Subject line of the email.

Associate Creative Director: Let them know that you know they’re in a leadership position. Tell them how much you’d love to work for them. Make sure they know that you know their opinion actually matters within the creative department. Really lay it on thick. Conclude your interaction (email, phone or face-to-face) with something like, “I hope to work FOR you someday.”

Copywriter: Be careful if you’re a writer writing to another writer. Ask if they know about other teams at the agency with writer needs. Don’t make the staff copywriter think you’re trying to replace him/her. If you’re an Art Director, this isn’t the right time to send that amazing logo you made. Rather, forward along a couple samples that make the headline the hero of the campaign, but require very little body copy.

Recruiter/Resource Manager: The key here is quantity. Regular messages will keep you front and center. But prepare yourself for a continual one-way conversation with yourself. Your work will (eventually) be seen, but prepare yourself to write a bunch of email openers like this: “Dear Recruiter, I hope your Good Friday was better than good.”

Art Director: Finally, an email that doesn’t require you to re-read what you’ve typed in order to look for spelling and grammatical errors. You have two choices here. One is to just pour out your heart in a stream of conscious and then immediately send it. The other is to just say it very straightforward without any capital letters: “dear art director, i’d like job at you agency. ken i show you mi book!” Remember, don’t use the default font on this email.

Good luck creatives!